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  1. Payment made is NON-REFUNDABLE
  2. Product purchased is exchangeable, subject to the following clauses:
    1. Faulty product received – we will arrange the exchange of the product if it is faulty upon receiving and before use. Please inform us within 2 days of receiving your product and email us the picture of the faulty product for our assessment team’s approval.
    2. We have delivered a wrong product with reference to your order
    3. In the event, the product for exchange is out of stock, we will replace a different brand or colour for this exchange. You may also convert the value of the exchanged product to credits and use it for your next purchase.
  3. Please verify item’s weight and shipping charges before making payment.
  4. All parcels will be delivered by a third party logistics vendor. Please allow 3-5 working days for delivery (from the date whereby order is shipped).
  5. Delivery Charges are in the table below:
    • Up to 4kg – $5.50
    • Up to 10kg – $7.50
    • Up to 15kg – $12.00
    • Up to 20kg – $15.00
  6. Please opt for courier or tracked postage if you would like to track your parcel.
  7. We regret to inform that our company will not be liable for parcels lost during mailing process.
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